Withdrawal Policy

Cancellation Policy & Cancellation form

A. Cancellation policy Introduction 

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity: 

Right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason. 

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. 

Notwithstanding this, in the case of a contract for the regular delivery of goods over a fixed period, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods. 

To exercise the right to cancel, you must inform us (Asian Mama, E-Mail: [email protected]) of your decision to cancel this contract by a clear statement. You can use the attached sample withdrawal form.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Consequences of withdrawal 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to make the repayment until we have received the goods back or until you have have provided proof that you have returned the goods, whichever is the earlier. 

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. 

You shall bear the direct costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. 

Exclusion or premature expiry of the right of withdrawal 

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded. 

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. 

The right of withdrawal expires prematurely for contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature. 

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded. 

Linked/financed transactions 

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect or when the goods are returned, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.

B. Withdrawal form

If you wish to withdraw from the contract, please complete this form and send it to us. 

To: Asian Mama

E-mail: [email protected] 

I/we __________ hereby cancel the contract concluded by me/us __________ for the purchase of the following goods __________.

Ordered on:__________

Received on:__________

Name of the consumer(s):__________

Address of the consumer(s):__________

Signature of the consumer(s)__________

(only for notification on paper) 

Date:__________